Legal and Privacy

We are;

James Sherlock LTD

3 Horsepond Meadow

Cooks Cross Ind Est

South Molton

Devon

EX36 4EJ

Email- This email address is being protected from spambots. You need JavaScript enabled to view it.

Any inquiries please address to the details above with the title of ‘Data Protection’.

Data that we collect  

When ordering or enquiring from us we will request for your name, address for billing and delivery. Contact information (email/phone) and details about your motorcycle to aid in the current order and any future orders following. We will also require information to allow payment to be taken.

Why is this data collected?

The information above is required to complete an order and for successful delivery. Phone numbers/email and addresses are passed onto the parcel courier we use as they provide you with tracking and delivery updates.

We do not produce any circular emails or circulars by mail of any sort. If you do receive any circular type messages from somebody pertaining to be James Sherlock LTD please do let us know.

What do we do with your information?

Customer information is stored within our order processing system. Payment details are received and processed. We do not store card details.

Names, Addresses, phone numbers and emails are stored for 6 years from time of the most recent purchase.

Your Rights

You can request us to provide you with the information we hold about you and request it to be provided to yourself to be corrected or deleted. If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at www.ico.org/concerns or write to them at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Cookies

To make sure our website functions correctly we use cookies.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to your needs. We only use this information for statistical analysis purposes.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

How to delete cookies

Please be aware that deleting cookies will impact on the functionality of our website

Our site will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.

Or you can visit www.aboutcookies.org which contains information on how to remove cookies from all the major browsers.

Cookies used within our website

This is a list of the cookies set by our website, and what each is used for.

Session hash - Used to authenticate users on the website

Google Analytics - Used to understand how users navigate through our website, the service is provided by Google Inc. We then use the information gathered to compile reports to improve the functionality and user experience of our website. All information collected is anonymous.